Female Volunteering Vacancy
Role Profile – Volunteer Receptionist 
Responsible to – Volunteer Co-ordinator

Location – SWAN Women's Centre, Linacre Road, Litherland, Liverpool.

Swan Women's Centre provides a wide range of services to enhance women and teenage girls well-being as well as support for those experiencing anxiety, depression, stress and/or isolation.  The Centre helps women and girls to improve their self-esteem and confidence, promoting better interpersonal relationships, enabling women and girls to become more socially active and improve their quality of life. 

Role 

We are seeking a volunteer who will provide a warm and friendly approach to those using our services. 

Responsibilities

  • Administrative and reception duties
  • Answer phone and respond to enquiries
  • Book appointments in outlook
  • Responding to emails (as guided)  
  • Send out information packs
  • Produce leaflet as requested
  • Email staff and clients with any messages 
  • Research information
  • Welcome visitors to the office and ensure that they sign in and out of the register.
  • Have a clear understanding of the services available at the centre, including any costs
  • Understand the role of the staff who work at the centre
  • Inform staff of clients arrivals
  • Photocopying (as requested)
  • Shredding of confidential waste (as requested)

        Skills, Knowledge and Qualifications required: 

Skills & Knowledge RequiredEssentialDesirable 
Good IT skills are essential. Able to use Outlook, Word and PublisherE
Excellent customer service skillsE
Understanding of the needs of women with mental health problems D
Ability to work under direction and be able to make decisions E
Willing to attend training, supervision, volunteer meetings as requestedE
A positive disposition E
Flexible (our services are developing)E


To apply for this role please complete our online application form which can be found HERE

Swan Women's Centre is registered in England & Wales under charity number 1011971 and company number 2720502 at Linacre Road, Litherland, Liverpool, L21 6NR. We use cookies to improve your experience using this website. To learn more, read our privacy policy.
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